Effective Date: April 1, 2026

Hunan FeiNeng Trading Co., Ltd. ("we," "us," or "our") operates the website www.feinengunion.com and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit an inquiry, or interact with our advertisements.

Please read this Privacy Policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We collect information that you voluntarily provide to us when you express an interest in obtaining information about our power transformers, energy storage systems, or other electrical infrastructure solutions. The personal information that we collect depends on the context of your interactions with us and may include:

Contact Data: Name, email address (e.g., business email), phone number, and WhatsApp/WeChat contact details.

Business Data: Company name, job title, and project specifications (e.g., transformer capacity, voltage ratio, installation environment).

Automatically Collected Data: When you access the Site, we automatically collect certain information, such as your IP address, browser type, operating system, and browsing behavior via cookies and tracking pixels (including Facebook Pixel).

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized B2B experience. Specifically, we may use information collected about you to:

Respond to your inquiries, provide customized quotations (e.g., CIF/FOB prices), and issue Proforma Invoices (PI).

Provide technical consultation and share relevant product catalogs and Technical Data Sheets (TDS).

Fulfill and manage purchases, orders, and international logistics (including Sea Freight and China-Europe Railway Express arrangements).

Deliver targeted advertising (such as Facebook Ads) and promotional offers relevant to your business needs.

Improve our website functionality and customer service.

3. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information we have collected about you in certain situations:

Third-Party Service Providers: We may share your information with third parties that perform services for us, such as international logistics partners, customs clearance agents, and email hosting services.

Legal Obligations: If we believe the release of information about you is necessary to respond to legal processes or to protect the rights, property, and safety of others, we may share your information as permitted or required by applicable law.

4. Tracking Technologies (Cookies & Pixels)

We use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. If you click on our Facebook Lead Ads, Facebook may also collect and use your data in accordance with their privacy policy.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

6. Your Privacy Rights

Depending on your location, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please contact us using the information provided below.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Hunan FeiNeng Trading Co., Ltd.

Email: feinengtrading@feinengunion.com

Address: Changsha, Hunan, China